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CVS Health Named 2017 HRM Impact Award Winner


by SIOP Administrative Office

SHRM, SIOP and Their Foundations Recognize Exemplary Evidence-based HR Management

The Society for Industrial and Organizational Psychology (SIOP) and the Society for Human Resource Management (SHRM), along with their foundations, have announced CVS Health as the winner of the 2017 Human Resource Management Impact Award.

The HRM Impact Award is an international honor given by SIOP, SHRM, the SHRM Foundation, and the SIOP Foundation that recognizes organizations with outstanding evidence-based HR management practices. The award also promotes HR practices and initiatives that have been measured and successful through evidence-based, data-driven analyses.

CVS Health is a pharmacy innovation company with a mission of helping people on their path to better health. CVS Health’s winning project, the Customer Care Pre-Hire Screening Assessment, is a custom-built, multi-media pre-hire screening assessment with a realistic job preview that integrates the company’s applicant tracking system. Post-implementation studies have shown that the assessment has quickly and dramatically lowered costs, improved applicant reactions, and increased new hire performance on a variety of operational outcomes such as reduced hold times, call transfers, and call backs. These early performance gains have led to greater efficiency, a better caller experience, and increased profitability.

                             Read more about CVS Health and the project on the HRM Impact website!

“CVS Health exemplifies the gold standard in the use of evidence-based HR strategies and practices to foster organizational success, and we are proud to honor them with this year’s HRM Impact Award,” said Sara L. Rynes, chair of this year’s HRM Impact Award Committee. “Their submission solved a very important business problem, used research-proven methods to develop a virtual job tryout, and showed very positive results with respect to performance improvement.”

“We congratulate the winner of the 2017 HRM Impact Award and their effective use of a pre-hire screening tactic,” added Henry G. (Hank) Jackson, SHRM’s president and CEO. “Their direct impact on business outcomes while simultaneously serving the company’s mission serves as a positive example for HR professionals everywhere.”

The award will be presented at the Hilton Minneapolis on Friday, October 20 during SIOP’s Leading Edge Consortium, “Innovations in Executive Coaching: Deepening Your Expertise in a Dynamic World.” The winner will also be honored at the SHRM Volunteer Leader Summit on Friday, November 17 in Washington, D.C.

For details on this year’s as well as previous winning organizations and initiatives, visit www.hrmimpactawards.org. Submissions for the 2018 HRM Impact Award will open February 1, 2018 and remain open through April 30, 2018.

MEDIA: For more information about attending the award presentations or to request an interview, contact Vanessa Hill of SHRM Media Relations at 703-535-6072 and Vanessa.hill@shrm.org or Stephany Below of SIOP at 419-353-0032 and sbelow@siop.org.

About the Society for Human Resource Management

The Society for Human Resource Management (SHRM) is the world’s largest HR professional society, representing 285,000 members in more than 165 countries. For nearly seven decades, the Society has been the leading provider of resources serving the needs of HR professionals and advancing the practice of human resource management. SHRM has more than 575 affiliated chapters within the United States and subsidiary offices in China, India and United Arab Emirates. Visit us at shrm.org and follow us on Twitter and Instagram @SHRMPress.

About the Society for Industrial and Organizational Psychology

The Society for Industrial and Organizational Psychology (SIOP) is an international professional organization with an annual membership of more than 10,000 industrial-organizational (I-O) psychologists. SIOP’s mission is to enhance human well-being and performance in organizational and work settings by promoting the science, practice, and teaching of I-O psychology. SIOP provides a platform for professionals to collaborate, implement, and evaluate solutions to workplace challenges. Visit SIOP at www.siop.org and follow us on Twitter at @SIOPtweets.

About the SHRM Foundation

The SHRM Foundation empowers HR professionals to build inclusive organizations. A 501(c)(3) charity affiliate of the Society for Human Resource Management (SHRM), the SHRM Foundation provides HR professionals with scholarships, opportunities, solutions and resources to create change in their organizations and their communities. Online at shrmfoundation.org.

About the SIOP Foundation

The SIOP Foundation provides financial support for the advancement of the field of I-O psychology. It is a structure through which members of SIOP and other donors can express their tangible support for the field with tax-deductible gifts. Visit www.siop.org/Foundation for more information about the SIOP Foundation and its awards, grants, and scholarships.